BrainWins Support

01

Set up Screen Time access

1. Open BrainWins and follow onboarding until iOS asks for Screen Time access.
2. Choose Continue, then approve authorization for yourself.
3. Select at least one app, category, or website in Apple’s picker before starting a Focus Run or saving a Mode.

If authorization was declined, open iPhone Settings → Screen Time and confirm Screen Time is enabled, then return to BrainWins and use Profile & Settings → Request Screen Time Access.

02

If blocking is not starting

• Confirm Screen Time access says Allowed in BrainWins settings.
• Open the affected Mode and confirm its app selection is not empty.
• Check that the schedule is enabled, uses the intended days, and has a valid start and end time.
• Restart BrainWins after an iOS update or permission change. If needed, re-link the selected apps when BrainWins prompts you.
• Do not delete BrainWins during an active restriction. If shields remain after an unexpected interruption, reopen BrainWins and end or repair the active session.

Apple intentionally keeps selected app and website identities private. Support cannot see or recover your private selections.

03

Subscriptions and purchases

BrainWins requires an active App Store subscription after onboarding. Prices, trial eligibility, and renewal terms are shown by Apple before purchase.

• Use Restore Purchases on the BrainWins subscription screen after reinstalling or changing devices.
• Manage or cancel through Apple’s subscription settings.
• Request eligible refunds through Apple’s Report a Problem service.

Deleting BrainWins or deleting your cloud account does not cancel an App Store subscription.

04

Sign in, restore progress, or delete an account

Use the same Sign in with Apple account to restore eligible cloud-backed progress. Restore BrainDrive restores saved progress; Restore Purchases restores App Store access.

To permanently delete a signed-in cloud account, open Profile & Settings → Delete Cloud Account and confirm. If you cannot access the app, email support from the address associated with your request so we can explain the verification process.

05

Community safety

Use the menu beside a profile, challenge, Crew, or Focus Room to report content. You can also block profiles you do not want to interact with. Reports are reviewed under our Community Guidelines.

For an immediate danger, contact local emergency services. BrainWins support is not an emergency service.